UMMC clinics to reopen Monday, begin rescheduling missed appointments after cyberattack

JACKSON, Miss. – University of Mississippi Medical Center clinics will resume normal operations and appointment schedules on Monday as it continues recovery efforts following a cyberattack on Feb. 19. 

Also, on Monday, UMMC will begin rescheduling patient appointments that were cancelled. Clinics will operate extended hours and days to quickly accommodate as many impacted patient appointments as possible. 

“It will take some time to fully recover and to investigate this criminal attack on our network systems. This was not just an attack on UMMC; it was also an attack on our patients, students, faculty and staff,” said Dr. LouAnn Woodward, vice chancellor for health affairs. “Thank you to our patients and their families for their patience as we worked diligently to restore access to the services that they need.” 

Patients will have access to their MyChart accounts when the electronic health record comes online Saturday. With phone lines and internet working, UMMC will resume regular patient call center operations. The UMMC Triage Line will remain open for a few days next week but will transfer to the staffed call center.  

Patients with time-sensitive needs can call the UMMC Triage Line at 601-815-0000.